These Terms and Conditions set out the basis on which Man With Van Ilford provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming a job, or allowing our team to commence work, you agree to be bound by these terms. Please read them carefully before placing a request for a man with van service or any associated moving arrangement.

These terms are intended to be fair, practical, and consistent with applicable UK law. They apply to residential moves, small office moves, single-item transport, collection and delivery services, and other agreed work carried out by a Man With Van Ilford team. If any special arrangements are made in writing, those arrangements may supplement these terms, but they will not override any mandatory legal rights that apply under UK law.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating the man and van Ilford service, and references to “you” and “your” mean the customer placing the booking. The words “job”, “service”, and “booking” refer to the agreed moving or transport task, whether it involves a small single-item move or a larger load requiring multiple trips.

All bookings are subject to availability, vehicle suitability, and access conditions. We reserve the right to decline a booking where the requested service is unsafe, unlawful, outside our operational scope, or cannot reasonably be completed with the resources agreed at the time of booking. A quote or estimate is not a guarantee of final availability until the booking has been formally accepted.

Booking process begins when you provide accurate information about the items to be moved, collection and delivery points, access arrangements, estimated volume, and any special handling requirements. You must disclose stairs, lifts, parking restrictions, heavy or fragile goods, and any items requiring disassembly or wrapping. The more accurate the information, the more reliable the quote and schedule will be for your Man With Van Ilford service.

Once we have received your details, we may provide an estimate or fixed price based on the information supplied. If the details change before the job starts, we may revise the quote. A booking is only confirmed when we have accepted the job and, where requested, received any deposit or prepayment. Confirmation may be given by email, text, or other written means, and that confirmation forms part of the agreement.

Customers are responsible for ensuring that the booking details are complete and accurate. If the vehicle cannot access the property, if the load is materially larger than described, or if the service is delayed because information was incomplete, additional charges may apply. This is particularly relevant for any man with a van Ilford move involving tight time windows, limited parking, or multiple collection points.

We may ask for identification, proof of address, or proof of authority to move certain goods where appropriate. This is to protect against fraud, illegal transport, and disputes about ownership. Where the booking involves business goods, confidential materials, or high-value items, you may also be asked to confirm that you have the right to arrange the transport and that the goods are ready for lawful carriage.

If the service includes loading or unloading assistance, the customer must ensure that items are packed safely and are fit for transport. We may refuse to handle items that are leaking, dangerous, unclean, or otherwise unsuitable. Any fragile or valuable goods should be clearly identified in advance so that reasonable precautions can be taken, although this does not remove your responsibility to pack them suitably.

Payments must be made in accordance with the agreed quote, invoice, or booking confirmation. Unless stated otherwise, all prices are quoted in pounds sterling and may include labour, mileage, vehicle use, and ordinary handling as specified at the time of booking. Any extras, including waiting time, additional labour, congestion due to access issues, packing materials, or extra stops, may be charged separately where they arise.

We may request a deposit, part payment, or full payment in advance depending on the size, distance, or nature of the booking. For repeat business or corporate customers, alternative payment arrangements may be agreed in writing. Unless otherwise agreed, payment is due immediately on completion of the service. If payment is not made on time, we may suspend future bookings, recover reasonable collection costs, and charge lawful interest on overdue sums where permitted.

Payment methods accepted will be confirmed at booking stage or in the invoice. You must ensure that any card details, transfer instructions, or payment authorisations are accurate and valid. Where a payment is reversed, declined, or charged back without valid reason, you remain responsible for the outstanding balance and any reasonable administrative costs associated with resolving the matter.

Cancellations and amendments should be made as early as possible. If you need to cancel or change the booking, you must notify us promptly so that we can release the vehicle and schedule accordingly. Cancellation charges may apply depending on how much notice is given and whether work has already commenced. If a deposit has been paid, it may be retained in whole or in part to cover administration and reserved time.

If you cancel with sufficient notice, we may refund all or part of any prepaid amount after deducting reasonable costs already incurred. If you cancel at short notice, fail to provide access, are not present at the agreed time, or are otherwise unable to proceed, the full booking fee or a substantial cancellation charge may apply. This is because the vehicle, staff time, and schedule may have been reserved exclusively for your man with van service.

We may also cancel or reschedule a booking if the service cannot be carried out safely, legally, or within the agreed terms due to weather, traffic disruption, breakdown, staff illness, unsafe access, incorrect information, or events beyond our reasonable control. Where we cancel without fault on your part, we will either rearrange the service or refund any amount paid for the affected part of the booking, subject to any non-recoverable costs allowed by law.

Liability is limited to the extent permitted by law. We will take reasonable care when handling goods and providing transport services, but we are not responsible for pre-existing damage, inadequate packing, defective items, or losses caused by circumstances outside our control. You remain responsible for ensuring that items are suitable for transport and that any special handling needs have been disclosed before the job begins.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we will not be liable for indirect or consequential losses, loss of profit, loss of business, or loss of opportunity. Where liability is established, our maximum liability for any claim arising out of one booking will normally be limited to the total amount paid or payable for that booking.

If damage or loss is alleged, you must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the service. You should retain packaging, photographs, and any relevant documents to support the claim. We may require access to inspect the goods, packaging, and location of the alleged loss before any decision is made. Any claim may be reduced or rejected where the item was improperly packed, overfilled, broken before collection, or not declared as fragile or valuable.

Waste regulations are an important part of any moving or clearance-related service. We may only transport waste where it has been clearly agreed in advance and where the collection, carriage, and disposal arrangements comply with UK waste law. Customers must not place illegal, hazardous, or prohibited materials in the load unless we have expressly agreed and are legally permitted to carry them. This includes, without limitation, asbestos, chemicals, paint, gas bottles, clinical waste, and other controlled substances.

If the booking includes removal of unwanted items, you must tell us exactly what is to be taken away and whether any items are to be treated as waste rather than goods for reuse or resale. We may refuse any item that does not meet regulatory requirements or that requires specialist licensing or disposal. The customer is responsible for ensuring that waste is accurately described and that any necessary permissions, consents, or notices have been obtained before collection.

Where waste is collected, we may transfer it only to authorised facilities or handlers in accordance with applicable regulations. You agree not to conceal waste within a general load, and you acknowledge that misdescription of waste may lead to refusal, extra charges, or cancellation. If a booking contains waste that was not disclosed, we may return it, isolate it, or leave the job incomplete where doing so is necessary to comply with the law. Any additional disposal costs, fines, or enforcement consequences arising from inaccurate information may be charged to you where permitted.

Customers must ensure that access routes, parking, keys, security codes, and unloading permissions are available at the agreed times. Delays caused by unavailable access, waiting for third parties, or poor site preparation may incur additional charges. We do not accept responsibility for delays caused by traffic, weather, road restrictions, police instructions, or other external factors outside our control, although we will use reasonable efforts to complete the service promptly and professionally.

We reserve the right to refuse to move items that are illegal, dangerous, excessively heavy without proper notice, or likely to cause harm to persons or property. Likewise, we may stop work if our staff are subjected to abuse, unsafe working conditions, or requests to act outside the law. In such cases, charges may still apply for time already spent, travel, and any unavoidable costs incurred up to the point of stoppage.

Where you ask us to disassemble, reassemble, disconnect, reconnect, or install items, we will only do so if the task is within our normal service scope and can be carried out safely. We do not provide regulated trade work unless specifically agreed and legally permitted. Any electrical, gas, plumbing, or specialist installation should be handled by a qualified professional. We are not responsible for faults caused by manufacturer defects, hidden damage, or incorrect previous installation.

Title to goods remains with the owner throughout the move, and we do not acquire ownership of any item carried, stored temporarily, or delivered on your behalf. You confirm that you have authority to instruct us to move the goods and that the goods do not infringe any third-party rights. You also confirm that the items are not stolen, counterfeit, or subject to legal seizure, and that their transport does not breach any applicable law.

We may use subcontractors or additional personnel to complete a booking, provided that the service standard remains reasonable and the obligations under these terms continue to apply. Any subcontracted work will still be subject to the same booking details, payment terms, and liability provisions, unless we agree otherwise in writing. The customer agrees that the use of more than one vehicle or team member may be necessary for efficiency, safety, or logistical reasons.

Any complaint about the service should be raised promptly so that it can be reviewed fairly. Although this document is not a complaints policy, early notification helps preserve evidence and resolve issues more efficiently. We may request photographs, notes, times, and descriptions of the problem. Failure to report a problem promptly may affect the ability to investigate it properly and may limit any remedy that could otherwise have been available.

We may update these Terms and Conditions from time to time to reflect legal, operational, or commercial changes. The version in force at the time of your booking will apply to that booking unless a later written agreement states otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

These terms are intended to be read together with the booking confirmation, quote, and any written special instructions agreed before the job begins. In the event of inconsistency, the written confirmation of the specific booking will take precedence over general wording, but only to the extent of the inconsistency. No failure or delay by us in exercising any right shall operate as a waiver of that right.

Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or issue arising from or connected with the service, booking, payment, cancellation, or liability provisions shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer law provides otherwise.